Last updated: October 6, 2026
14-day money-back guarantee. If Animacious isn't right for you, email us within 14 days of your purchase and we'll give you a full refund. You don't need to give a reason.
1. Eligibility
You can request a full refund of any Animacious licence purchased directly from animacious.com within 14 calendar days of the date of purchase shown on your receipt.
Refund requests made after 14 days are not eligible, except where a refund is required by applicable consumer protection law.
2. How to request a refund
- Email support@animacious.com with the subject "Refund request".
- Include the email address you used to purchase, and your order ID if you have it.
- We'll confirm your refund, usually within 2 business days.
If you bought through a payment provider that acts as merchant of record, you may also request a refund directly through the link on your receipt.
3. Processing
- Refunds are returned to the original payment method only.
- Once approved, refunds are typically processed within 5–10 business days, depending on your bank or card issuer.
- Refunds are issued for the full amount paid, including any taxes charged. We cannot refund bank or currency-conversion fees charged by your own bank.
4. After a refund
When a refund is issued, the licence is removed from the email address it was linked to, and the Software reverts to its unlicensed state on all signed-in devices. Your projects and exported videos stay on your computer, and you keep full ownership of them.
5. Upgrades and multi-seat purchases
The same 14-day window applies to upgrades and Commercial licences. For multi-seat purchases, you can request a refund for all seats or only some of them within the 14-day window.
6. Chargebacks
If you have a problem with your purchase, please contact us before disputing the charge with your bank. We're happy to help, and we can usually resolve things faster than a chargeback can.
7. Contact
Refund questions: support@animacious.com